Frequently asked questions

Entry at your booked date and 20-minute window to the whole deck: the Sky Gate lift ride, the indoor Sky Gallery on the 46th floor and the Sky Stage roof. There is no time limit once you are in, but no re-entry once you leave.

Only the entry time. The Daytime fare is for windows from 10:00 to 14:40; the Sunset fare is for windows from 15:00 to 21:00. The deck prices the two bands differently, and we mirror that. Both cover the same visit.

One that starts about 40 to 60 minutes before sunset. In Tokyo that ranges from about 16:30 in late November and December to about 19:00 in late June and early July. Our month-by-month table gives a window to ask for.

SHIBUYA SKY puts each date on sale two weeks ahead, at midnight Japan time. For dates further out, hold your date with us at no cost and we email you when it can be booked.

Because they sell first. The windows from 15:00 often sell out soon after a date goes on sale. Hold the date with us: places freed by cancellations go back on sale, and we watch for them.

Only if there are places left. When the adult windows for a time are sold out online, the 14th-floor counter has none to sell either, so a sold-out sunset cannot be rescued on the day.

No. SHIBUYA SKY sells children's tickets (ages 11 and under, and 12-year-olds still at primary school) only at its 14th-floor counter, on the day, with the child present. Under-6s and preschoolers go in free. Book adult places here for everyone aged 12 and over.

Anyone aged 12 and over, except 12-year-olds who are still at primary school. They count as children and buy their ticket at the counter.

To the 14th floor of Shibuya Scramble Square, directly above Shibuya Station. The quickest way is the SHIBUYA SKY lift on the outside of the building at street level. Not the Sky Lobby in Shibuya Hikarie next door, which is a different building.

Staff may ask you to wait for a later time or turn you away, depending on how busy it is, and nobody goes in after 21:20. Aim to reach the 14th floor at the start of your window.

No. SHIBUYA SKY does not change the date or time on a ticket once it is issued, so choose a window you can reach comfortably.

Your phone, and a camera or binoculars on a neck strap or small enough for a pocket. Bags, hats, tripods, selfie sticks, earphones, food and drink go into the lockers on 46 before you step outside.

No. Large luggage, suitcases included, is not allowed into SHIBUYA SKY. Leave it in a Shibuya Station locker or at the shibuya-san tourist information centre in Shibuya Fukuras before you go up.

The roof can close at short notice for wind, rain, snow, thunder, smog or extreme heat. The indoor Sky Gallery on 46 stays open with the view through glass. The deck gives no refunds or discounts after entry, so check its live rooftop status before you set off.

Most people spend an hour or more, and there is no time limit. For a sunset, allow time before the sun goes down and stay on for the lights coming on across the city.

On clear days, yes: it sits to the west. Haze hides it on many days, especially in summer. Tokyo Tower, Tokyo Skytree and the Shinjuku towers are easier to spot.

Mostly. Wheelchairs and mobility scooters can visit, there is a priority lift, and staff may offer a deck wheelchair. A few parts of the roof cannot be reached on wheels.

An independent booking service. We are not SHIBUYA SKY or Shibuya Scramble Square. We book adult entry for the date and window you choose and email you the e-ticket; the price shown includes our service.